Secured by design

Privacy Policy

This privacy policy sets out how Securikey Ltd uses and protects any information that you give us when you use this website.

Securikey Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Securikey Ltd may change this policy occasionally by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 20th May 2018.

What information we collect

Your personal data (any information which identifies you, or which can be identified as relating to you personally for example, name, address, phone number, email address) will be collected and used by us. We’ll only collect the personal data that we need.

We collect personal data in connection with specific activities such as registration for extending your guarantee or for placing an order.

You can give us your personal data by filling in forms on our website.

  • This personal data you give us may include name, title, address, demographic information, email address, telephone numbers, usernames and passwords.
  • Financial information (payment information such as credit or debit card or direct debit details).
  • Other information relevant to customer surveys and/or offers.

What is our legal basis for processing your personal data?

Our lawful basis for processing your general personal data under article 6 of GDPR is as follows;

Consent of the data subject – 

  • We will directly ask for your consent to process data when you register to extend the guarantee for the products you have purchased if we intend to use the data provided to keep you informed of products and services that we feel may be of interest to you otherwise this data will be used only to administer your extended guarantee.
  • When you make a purchase from our web site we may ask you if you wish to be kept informed of products or services that we feel may be of interest to you, otherwise this data will be used only to process your order as below.

Processing necessary for the performance of a contract with the data subject or to take steps to enter into a contract

  • We will collect and use your personal data when you make a purchase on our website so that we can process your payment, confirm transaction details (typically via email) and arrange delivery of the goods and services.
  • We will collect your personal data when you register to extend your product guarantee on our website. This data will be used solely to administer your extended guarantee unless you select the option to agree that we may use your data to keep you informed of products or services that we feel may be of interest to you.

Who has access to your information?

  • We will not sell or rent your information to third parties.
  • We will not share your information with third parties for marketing purposes.
  • Third Party Service Providers working on our behalf:

We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process website payments or to make delivery of goods you have ordered) When we use third party service providers however, we disclose only the personal information that is necessary to deliver the service and we have put in place contracts that require them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties unless you have requested us to do so, or we are required to do so by law.

If you purchase a product from us, your card and other payment information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct communications from us then you do not need to tick the relevant boxes situated on the forms on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: enquiries@securikey.co.uk, alternatively, you can write to The Data Protection Manager at the address below.

How you can access and update your information

The accuracy of your information is important to us. You may request details of personal information which we hold about you under the Data Protection Act 1998 and the EU General Data Protection Regulation (GDPR) A small fee will be payable. If you would like a copy of the information held on you please email enquiries@securikey.co.uk or write to:

The Data Protection Manager
Securikey Ltd
P O Box 18
Aldershot
Hants
GU12 4SL

If you believe that any information we are holding on you is incorrect or incomplete, please email or write to us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Security precautions in place to protect the loss, misuse or alteration of your information

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer or Google Chrome.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Data Retention

Securikey Ltd will retain your information only for as long as is necessary for the purposes set out in this policy. Securikey will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your information to comply with applicable tax laws), resolve disputes, and enforce our agreements. We also retain log files for internal analysis purposes. These log files are generally retained for a short period of time, except where they are used for website security, to improve website functionality, or we are legally obligated to retain them for longer time periods.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services

How to make a complaint?

Securikey Ltd is the Data Controller for the purposes of DPA 18 and GDPR.

To exercise all relevant rights, queries or complaints please in the first instance contact the Securikey Ltd Data Protection Officer via email at: enquiries@securikey.co.uk, or write to:

The Data Protection Manager
Securikey Ltd
P O Box 18
Aldershot
Hants
GU12 4SL

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.

Further processing

If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.

Review of this Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

This Policy was last updated in May 2018.

Accreditations
In addition to our ISO 9001 certification, Securikey are also members of Master Locksmiths association, Eurosafe and ESSA. All of these organisations promote the highest standards within the security industry. The inclusion of the ‘AIS Approved’ logo re-enforces the importance of the independent testing.
  • Secure by Design Official Polices Security Initiative